How long will it take to find a tenant?
We have been using realestate.com.au for many years with great success. If the property is well photographed, properly priced and listed as ‘open for inspection’, it will usually rent within seven days. Our aim is to advertise to tenants who want to live the suburb your property is situated in at the rent you want to charge.
Most important is that we process applications as quickly as possible. Good tenants have their choice of properties so it’s critical to assess their applications as quickly as possible. We always do this the same day.
We advertise our properties well before they are vacant to ensure we have time to find the best tenant and to minimise vacancy.
How much will my property rent for?
“Market Rent” is the term used for discovering how much similar properties are renting for in your area. Having the up-to-date, comparative information we can provide will assist you in your decision-making. While our aim is to achieve the best figure for you, we also won’t let your property linger on the market resulting in lost income.
Neil Fraser-Smith Real Estate implements comprehensive marketing campaigns for every property we manage. Stunning professional photography, detailed scripts, proven online marketing all combine to achieve the best result for your property.
How do we select tenants for your property?
There are a number of factors we use to assess a tenant’s suitability. After they have filled out the application form and we have confirmed their identification the next and most important item is to contact their current agent and get a copy of their tenant ledge. This is a record from the agents trust account of every rent payment the tenant has made since they moved in. From this we can easily see if their rent was paid on time for the whole period they were at that property.
The next thing we do is send the agent a questionnaire that askes a number of questions related to the agents experience with the tenant. Questions such as whether the tenant made excessive maintenance requests, what were they like to deal with and if they expected to have to deduct any funds from the bond. We also ask them to rate the tenant on a scale of 1 to 10. Once we get that back we contact the tenant’s agent that was previous to that and ask them the same questions. This will quickly give us a detailed overview of the tenant’s behaviour.
In addition to the above we check their details with the TICA database. This is a database used by almost all agents in Australia and New Zealand and it lists tenants who have vacated a property and still owe money in excess of the bond held.
Selecting the right tenant is the most important aspect of ensuring a smooth and trouble-free management of your property and to date, has worked well for us and our owners.
How and when am I paid the rent from my tenants?
All rent money received on your behalf is held in our audited Trust Account. From these funds we pay all authorised payments relating to your property such as water rates, municipal council rates, insurance, repairs and maintenance. Invoices from the suppliers are sent to you the day they arrive. We electronically transfer your funds into your nominated financial account on the 1st day of the month and the 15th of the month (or the next business day).
How do we keep track of rental payments?
Each business day rent payments are recorded and any arrears are monitored. If the tenant is more than three days in arrears a reminder is sent via text, email or a phone call. If the rent is still in arrears on the 8th day, we issue a Form 11, Notice to Remedy Breach. If the rent continues to be unpaid, we issue a Form 12, Notice to Leave.
We will communicate with you throughout this process and a Notice to Leave will never be issued without discussing the situation with you first. It is always our intention to minimise any loss to the landlord.
Relevant Documentation for Owners
Explanation of Terms
Explanation of Terms
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