How do I pay my rent?
All rent payment must be made to our trust account as follows:
Account name: Blackwood River Pty Ltd
BSB: 064 445
Account number: 1059 0677
Reference: Use your last name
How do I request maintenance?
All maintenance requests must be submitted to our office by email to office@nfsre.com.au. Please ensure to provide as much information as possible to help us process your request without delay. In most instances your request must first be approved by the owner prior to any work commencing. Include photographs if possible. You will be emailed a copy of the work order as sent to the tradesman handling the repair. They will contact you directly to arrange a time to visit.
What is an emergency repair?
- a burst water service or a serious water service leak
- a blocked or broken lavatory service
- a serious roof leak
- a gas leak
- a dangerous electrical fault
- flooding or serious flood damage
- serious storm, fire or impact damage
- a failure or breakdown of the gas, electricity or water supply to the premises
- a failure or breakdown of an essential service or hot water, cooking or heating appliance
- a fault or damage that makes the premises unsafe or insecure
- a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the premises
- a serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to, or using, the premises
All other repairs are considered to be routine repairs.
What do I do if I have lost my keys or lock myself out?
Should you lose your keys or lock yourself out of your premises, Neil Fraser-Smith Real Estate cannot guarantee a key will be available from our office for replacement. If you require a call out from Neil Fraser-Smith Real Estate during office hours a fee of $95+GST will be payable onsite or $210+GST out of office hours. Neil Fraser-Smith Real Estate cannot guarantee a representative from our office will be available to attend and therefore we recommend contacting a locksmith at your own cost.
Am I responsible for water consumption?
Owners are allowed to pass on the full water consumption costs to tenants provided all the minimum criteria have been met. This includes; the rental premises are individually metered (or water is delivered by vehicle), the rental premises are water efficient, and the tenancy agreement states the tenant must pay for water consumption. In the instance the premises is not water efficient the owner can pass on any excess water consumption charges in accordance with the terms of the tenancy agreement. As each property is different, we recommend asking your property manager prior to commencing your tenancy with us.
Relevant Documentation
For Tenants
Cleaning Checklist
Cleaning Checklist
ViewEmergency Contacts
Contact Information
Plumber - Queensland Coastal Plumbing
- 1800 367 727
Electrician - MCH Electrical - 07 5665 7013
Electrician - MCH Electrical - 07 5665 7013
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